Privacy Policy
The protection of your personal data is important to us. We process your personal data in accordance with applicable European data protection legislation. With this Privacy Policy, we would like to inform you about the type, scope, and purposes of the collection and processing of personal data when you visit our website, use our online 1store, contact us, or subscribe to our newsletter, as well as about your rights and information storage periods.
WHO WE ARE
“Unicoms Switzerland GmbH” – Sofia Branch, a company with its registered office and address at: Bulgaria, Sofia, 118 Bulgaria Blvd., fl. 5, registered in the Commercial Register under EIK 204642513, is a personal data controller pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the General Data Protection Regulation or GDPR).2
As a data controller, we are committed to processing and protecting your personal data as an individual in accordanc3e with the requirements of the GDPR and this Privacy Policy. Please read it carefully and familiarize yourself with your rights.
WHEN AND WHAT PERSONAL DATA WE PROCESS
When you place an order through our online store:
We process the following personal data: names, email address, phone number, delivery address, and credit card information. If you request an invoice, you are legally required to provide your Personal Identification Number (EGN) and/or date of birth.
When you contact us:
When contacting us via email or the contact form on our website, we use the email address provided and any other information you voluntarily choose to include in your inquiry. When contacting us by phone, the call is recorded. Therefore, we process your phone number, voice data, and other information provided during the conversation.
When you subscribe to our newsletter:
You voluntarily consent to our use of your email address for the purpose of sending you our newsletter with current news and offers.
PURPOSES OF PROCESSING
When shopping through our online store, you enter into a contractual relationship with us, and we process your data to deliver products, communicate order status, track payments, and facilitate consumer rights.
When you contact us, we process data to respond to inquiries and improve our services. Phone calls are recorded for the purpose of protecting our rights and legitimate interests, including improving service and resolving disputes.
Your email may be used for direct marketing and to seek feedback on products. You can unsubscribe at any time via the “opt-out” link in any email.
We may also use data for official proceedings (civil cases, administrative audits, consumer claims) or when required by applicable law.
LEGAL BASIS FOR PROCESSING
We process your personal data on the following legal grounds:
Consent (Art. 6, Para. 1, Item (a) GDPR): For newsletters, contact inquiries, and non-essential cookies. You may withdraw consent at any time.
Performance of a contract (Art. 6, Para. 1, Item (b) GDPR): When purchasing products through our store.
Compliance with a legal obligation (Art. 6, Para. 1, Item (c) GDPR): When explicitly required by law.
Legitimate interests (Art. 6, Para. 1, Item (e) GDPR): For sending offers, seeking product feedback, recording phone calls, preventing fraud, and official proceedings.
USE OF COOKIES
To improve our services, we use cookies that may collect personal data. For more information, please see our Cookie Policy.
AUTOMATED DECISION-MAKING
We do not perform automated decision-making with your personal data.
DATA WE DO NOT PROCESS
We only process personal data of persons aged 18 and over. We do not process data revealing racial or ethnic origin, political, religious, or philosophical beliefs, trade union membership, or data concerning health, sex life, or the human genome.
RECIPIENTS OF YOUR PERSONAL DATA
Your data may be provided to third parties to achieve processing purposes, such as hosting providers, IT support, couriers, and payment service providers (e.g., for online payments). We may also share data with legal and accounting consultants or state authorities in connection with official proceedings. We implement appropriate technical and organizational measures to ensure your data is protected by these recipients.
DATA RETENTION PERIOD
Personal data is stored for the shortest period necessary for the intended purposes or as established by law:
Contractual data: Up to 5 (five) years from the date of sale.
Accounting data: Up to 10 (ten) years.
Consent-based data: Until consent is withdrawn.
Legitimate interest data: Until you object or the interest no longer exists.
THIRD-PARTY LINKS
Our website or newsletters may contain links to third-party websites. Their data processing is not subject to this policy, and we are not responsible for their privacy practices.
SECURITY MEASURES
We have implemented adequate technical and organizational measures to protect your personal data and ensure compliance with processing principles.
YOUR RIGHTS
Right to Information: To know what is collected and why.
Right of Access: To request a copy of your data.
Right to Rectification: To correct or complete your data.
Right to Erasure (Right to be Forgotten): To request deletion of data under certain conditions.
Right to Restriction of Processing: To limit how we use your data.
Right to Data Portability: To receive your data in a machine-readable format.
Right to Object: To object to processing based on legitimate interest.
Right to Withdraw Consent: At any time via [email protected].
Right to lodge a complaint: With a supervisory authority. In Bulgaria: Commission for Personal Data Protection (CPDP).
HOW TO EXERCISE YOUR RIGHTS
Contact us at [email protected] or via mail at: Sofia, 118 Bulgaria Blvd., fl. 5. After identity verification, we will respond within 30 days. This service is generally free unless requests are manifesty unfounded or excessive.
CHANGES TO THIS POLICY
Any changes will be published on our website and become binding upon publication.